Return Policy
Return Policy of Norah Beau
At Norah Beau, we strive to provide all our customers with exceptional service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the guidelines below regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Discounted or sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales are final sale and non-refundable. These purchases cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Norah Beau does not refund return shipping fees and is not liable for any costs incurred during the return process. Please refer to our General Terms and Conditions for more information.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to benefit from the return right.
Exchange of Sale Items
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We provide a full guarantee on all items with a manufacturing defect. The product may be returned for a full refund or exchange, based on your preference.
Return Procedure
To initiate a return, please send an email to info@norahbeau.com. Once your request has been approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a properly completed return form cannot be processed. Please include this form with your return shipment to ensure proper handling of your request.
Conclusion
Norah Beau is committed to ensuring customer satisfaction. By following our return and refund policy, we guarantee fair and efficient handling of every return.
For any questions or feedback, please contact our customer service team at info@norahbeau.com.